Frequently Asked Questions
Booking & Appointments
How do I book an appointment?
You can book directly on our website by selecting your preferred service, date, and time. Once confirmed, you’ll receive a notification via email or SMS.
Do I need to pay before my appointment?
Yes, we require a deposit or full payment to secure your booking. This helps us manage time and avoid no-shows.
Can I reschedule or cancel my appointment?
Yes, you can reschedule or cancel up to 24–48 hours before your appointment. Late cancellations may result in loss of deposit.
Do you accept walk-ins?
We recommend booking in advance, but walk-ins are accepted based on availability.
Services
What dreadlock services do you offer?
Dreadlock installation
Retwist & maintenance
Dread repair
Styling (barrel twists, updos, etc.)
Coloring
How long does a retwist take?
Depending on hair length and thickness, it usually takes between 1–3 hours.
Can you start dreads on short hair?
Yes, we can start dreads on hair as short as 2–3 inches using suitable techniques.
Do you sell dreadlock care products?
Yes! Our shop includes:
Natural oils
Locking gels
Shampoos
Moisturizers
Are your products suitable for all hair types?
Most of our products are designed for natural hair and are safe for all dread types.
How often should I retwist my dreads?
We recommend every 4–6 weeks depending on your hair growth and style preference.
Orders & Delivery (Ecommerce)
How long does delivery take?
Delivery typically takes:
1–3 working days within mainland UK
2–5 working days for remote areas (e.g., Highlands, Northern Ireland)
Do you deliver nationwide?
Yes, we deliver across the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
Do you offer international shipping?
Yes, we ship internationally. Delivery times and costs vary depending on your location and will be calculated at checkout.
Can I track my order?
Yes, once your order has been dispatched, you’ll receive a tracking link via email or SMS.
What delivery partners do you use?
We work with trusted courier services such as Royal Mail, DPD, and Evri to ensure reliable delivery.
What payment methods do you accept? We accept:
Debit & credit cards
Bank transfers
Secure online payments (e.g., Apple Pay / Google Pay)
Stripe
General Questions
Where is your salon located?
Our salon address is listed on the Contact page. You can also view directions via map.
Do you offer home service?
Yes, home service is available at an additional cost depending on your location.
How can I contact you?
You can reach us via:
Phone
WhatsApp
Email
Social media